Refund policy

Return & Refund Policy

Last updated: 04/06/2026

At PulseStrike, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined in this policy.

Returns

You have 30 calendar days from the date of delivery to request a return.

To be eligible for a return, the item must:

  • Be in good condition.

  • Include all original accessories, components, and manuals.

  • Be free from damage caused by misuse, improper handling, accidents, modifications, or negligence.

  • Be returned in its original packaging whenever possible.

  • Be accompanied by proof of purchase or order confirmation.

Returns that do not meet these requirements may be subject to a partial refund or may be denied, depending on the condition of the item.

How to Start a Return

To initiate a return, please contact our customer support team at:

Email: pulsestrikeofficial@use.startmail.com

Once your return request has been reviewed and approved, we will provide instructions on how to complete the return process.

Items returned without prior authorization may be refused.

Return Address

All approved returns must be sent to:

PulseStrike Returns
154 Franklin Ave
New Rochelle, NY 10805
United States

Return Shipping Costs

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, PulseStrike will cover the reasonable return shipping costs or provide an appropriate alternative solution.

Please notify us as soon as possible after receiving your order and, when possible, provide photographs of the item and packaging.

Returns Due to Change of Mind

If you wish to return an item for reasons other than a defect, damage, or shipping error, you will be responsible for the return shipping costs unless otherwise required by applicable law.

Original shipping charges are non-refundable unless required by law or unless the item was delivered defective, damaged, or incorrectly.

Return Inspection

Once the returned item is received, our team will inspect it to verify that it meets the requirements of this policy.

We reserve the right to refuse returns that show significant damage, missing parts, excessive wear, or evidence of misuse.

Refunds

After we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • The refund will be issued to the original payment method used for the purchase.

  • Refunds will be processed within 10 business days after approval.

  • Your bank, credit card provider, or payment processor may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

pulsestrikeofficial@use.startmail.com

Non-Returnable Items

Unless otherwise required by applicable law, we do not accept returns for:

  • Gift cards.

  • Personalized or custom-made products.

  • Perishable goods.

  • Products that cannot be resold for hygiene or safety reasons once opened.

  • Items damaged due to misuse, negligence, unauthorized modifications, or improper handling by the customer.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different item, please return the original item in accordance with this policy and place a new order separately.

Lost Packages and Delivery Issues

If a package is marked as delivered by the carrier but has not been received, please contact us as soon as possible.

We will work with you and the shipping carrier to investigate the issue and seek a reasonable resolution. The outcome of such investigations may depend on information provided by the carrier and applicable laws.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 calendar days of receiving it, for any reason and without justification, subject to applicable law.

To exercise this right:

  • You must notify us of your decision within the applicable period.

  • The item must be returned in a condition suitable for resale.

  • You may be responsible for the direct cost of return shipping where permitted by law.

Nothing in this policy limits or excludes any mandatory consumer rights granted under the laws of your country of residence.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

PulseStrike
Email: pulsestrikeofficial@use.startmail.com